NeuInsight customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
Contact details
Email: keren.maclennan@gmail.com
What information we collect, use, and why
We collect or use the following information for the operation of customer accounts and guarantees:
- Names and contact details
- Account information, including registration details
- Information used for security purposes
We collect or use the following information for research or archiving purposes:
- Website and app user journey information
Lawful bases
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
- Legitimate interest:
- To maintain the user accounts and provide support with any website errors, to delete user accounts on request, and to provide users and organisations with information related to the usage of relevant accounts.
Our lawful bases for collecting or using personal information for research or archiving purposes are:
- Legitimate interest:
- To be able to cross reference any data with users to support the integrity of the data. This will only be stored in accordance with GDPR and only anonymised data may be shared beyond the project team.
Where we get personal information from
- People directly when you register for an account.
How long we keep information
Your data will be stored on the website for as long as you retain an online account with NeuInsight. Your personal data will not be downloaded from the website, only your anonymised data. If you wish for you account to be deleted, you can contact us at any time.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal data.
Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
24 July 2024